— Legal
Privacy Policy
Last Updated: September 10, 2025 · JSM Law · Mississauga, Ontario, Canada
JSM Law ("we", "us", "our") is committed to handling personal information responsibly and transparently. This Privacy Policy describes how we collect, use, store, and protect the personal information of individuals who use our website at jsmplaw.click or contact us regarding our services. It applies to information collected through our website contact form, email, and phone.
This policy is written in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario.
1. Information We Collect
We collect personal information that you provide voluntarily when you contact us through our website or by telephone. This may include:
- Full name
- Email address
- Phone number (if provided)
- The content of your message or inquiry
- Organisation name (if provided)
We also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visit. This information is collected through cookies and analytics tools and does not identify you personally unless combined with other information you provide.
2. How We Collect Information
- Contact form: When you submit an inquiry through our website contact form, we receive the information you enter in that form.
- Email and telephone: When you contact us directly, we may record the information you provide in order to respond to your inquiry and maintain a record of our communications.
- Cookies and analytics: Our website may use cookies and third-party analytics services (such as Google Analytics) to understand how visitors use the site. See Section 6 for more information on cookies.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiry and discuss potential or ongoing service engagements
- To deliver the services you have engaged us for
- To send you information about our services that may be relevant to your inquiry (where you have not opted out)
- To improve our website and understand how it is used
- To comply with legal obligations applicable to our business in Ontario
We do not use your personal information for automated decision-making or profiling.
4. Legal Basis for Processing
Under PIPEDA, we collect and use personal information only with your knowledge and consent, or as otherwise permitted or required by law. When you submit our contact form or contact us directly, you are providing consent for us to use that information to respond to you and to provide the services discussed. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at [email protected].
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:
- Service providers: We work with third-party translation providers as part of our bilingual materials development service. Any client materials shared with translation providers are subject to confidentiality obligations.
- Analytics: We may use third-party analytics tools (such as Google Analytics) that process anonymised or aggregated data about website usage.
- Legal requirements: We may disclose personal information if required to do so by law or in response to a valid legal process.
6. Cookies
Our website uses cookies to improve your browsing experience and to understand how the site is used. Cookies are small text files stored on your device. The types of cookies we may use include:
- Essential cookies: Required for the website to function correctly. These cannot be disabled.
- Analytics cookies: Used to understand how visitors interact with the website. These are optional.
- Preference cookies: Used to remember your settings between visits. These are optional.
You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. For more detail, see our Cookie Policy.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:
- Inquiry and contact information: retained for up to 2 years from last contact, unless an ongoing service relationship exists
- Service engagement records: retained for 7 years in accordance with standard business record-keeping requirements in Ontario
- Analytics data: retained according to the terms of the applicable third-party analytics provider
8. Data Security
We take reasonable precautions to protect personal information from loss, theft, unauthorised access, disclosure, copying, use, or modification. These precautions include:
- Secure hosting for our website
- Access controls limiting who within our organisation can access client information
- Confidentiality requirements for any third-party providers with whom we share client materials
If we become aware of a breach of security that may have compromised personal information, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.
9. Your Rights Under PIPEDA
You have the following rights with respect to your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to correct: You may request that we correct any inaccurate personal information.
- Right to withdraw consent: You may withdraw consent to our use of your personal information at any time, subject to legal or contractual restrictions.
- Right to lodge a complaint: If you believe your privacy rights have been violated, you may lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
To exercise any of these rights, contact us at [email protected].
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are directed at professional offices and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.
13. Contact Information
For privacy-related questions, requests, or complaints, please contact us:
- Email: [email protected]
- Phone: +1 905-499-9896
- Address: 6375 Dixie Road, Suite 201, Mississauga, ON L5T 2E7